Effective Date: 07/02/2025
At BASTIPTVGREAT.com, we strive to provide the best IPTV service possible. However, if you are not fully satisfied with your purchase, we offer the following refund policy:
1. Eligibility for Refunds
Refunds are only applicable under the following circumstances:
- Service Disruption: If the IPTV service is unavailable for a significant period due to technical issues on our end, we will offer a partial or full refund based on the duration of the downtime.
- Subscription Issues: If you are charged incorrectly (e.g., wrong plan or duplicate charges), we will refund the excess charge.
Refunds are not offered for the following situations:
- Change of mind or personal preference.
- If the service was used for more than 24 hours.
- Violation of our Terms of Service or illegal use of our IPTV service.
2. How to Request a Refund
To request a refund, please contact our support team within 7 days of the transaction. Provide the following details:
- Your account details.
- Order number and payment receipt.
- Description of the issue you are facing.
3. Refund Processing
Once your refund request is reviewed, we will process it within 5-10 business days. The refund will be credited to the original payment method used for the purchase.
4. Subscription Termination
If you are eligible for a refund, your access to the IPTV service may be terminated immediately once the refund is processed.
5. Charges for Refund
Refunds may be subject to transaction fees imposed by payment processors. Any applicable fees will be deducted from the refunded amount.
6. Changes to the Refund Policy
We reserve the right to update or change this refund policy at any time. Any changes will be posted on this page with an updated effective date.
7. Contact Us
For refund requests or any questions, please reach out to us:
- Email: sup.itvgreat@gmail.com
